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Hardware Support Services
 

Services that cut the cost without compromising the quality

KDCC being pioneer in the field of services since 1978 is providing industry-standard quality of service at an affordable cost. Customer’s satisfaction is out motto, keeping this in mind we provide complete range of services covering end-to-end IT needs of enterprise. Our services include but not limited to service level agreements, implementation services, consultancy services, and service center. KDCC being Gold partner for hp, Microsoft and Cisco have the highly skilled and experienced staff which delivery a very high quality of services.

 

Service level Agreements.

For the customers who needs quality services along with time-bound commitments we provide them services with service level agreements. Following are the highlights of our service agreements.

 

Key highlights

·          Six, eight, or twelve hour onsite repair commitments

·          Detailed quarterly reports, delivered by assigned KDCC Service Account Manager On site (Resident) engineers.

·          Twenty-Four-by-Seven online, telephone and on-site coverage

·          Remote problem diagnosis and support from the dedicated and experienced staff.

·          Helpdesk working around the clock to serve the customers.

·          Mission-critical level support

·          Risk sharing through penalty payment

·          Regular Preventive Maintenance visits to detect and solve the problems even before they occur.

·          In time hardware parts repairing, replacing, Software bug fixes and patches deployment.

·          Multi-Vendor Databases (oracle, SQL, SYBASE), Operating Systems (HP-UX, Tru64, Open VMS, REDHAT, SUSE, windows) support and integration services.

·          Microsoft applications Share point portal, ISA, Exchange, Office communication server and related functionalities.

 

Service packages

Following are standard support packages:

·          Six-Hour Call-to-Repair, Twenty-Four-by-Seven

·          Four-hour onsite response, Twenty-Four-by-Seven

·          Two-hour Remote response time, Twenty-Four-by-Seven

·          Four-hour onsite response time, Nine-by-Five

·          Accidental Damage Protection

·          HP Mission Critical Services.

·          HP Proactive 24

·          HP Support Plus 24

·          HP Support Plus

·          HP Warranty.

 

Note: Above support packages fits most of the customers requirements however as being a customer oriented organization we can tailor the service packages for the special requirements.

 

Consultancy and Implementation Services

·          KDCC consulting and Implementation services can help you to successfully transform your technology investments into total business solutions. For more than 30 years, we have been designing; developing and deploying successful technology solutions that help our clients achieve their business objectives.

·          Using our proven project methodology, we learn about your business issues and requirements to ensure that the right solution is delivered according to a defined schedule and budget.

·          Free telephonic consultancy services for your business are available from our qualified and experienced engineers.

·          Our consultants are available on just a phone call to serve customers.

·          Our qualified and experienced team can help you but not limited to the following categories of IT projects.

o         IT infrastructure

o         Applications Migrations

o         Applications Upgrades

o         IT Help Desks system

o         Virtualization based solutions.

o         Microsoft infrastructure and Unified communication based solutions (OCS, Exchange, ISA, AD etc)

o         Disaster recovery solutions

o         server & Storage replication solutions

o         Enterprise systems setup.

o         clustering solutions

o         Technical Projects and Project Management.

o         In-House (On-Site) consultancy

o         Outsourced (Off-Site) consultancy.

o         Virtual offices through Microsoft applications.

 

Service Center

KDCC being the hp authorized service provider have the facility of “hp Authorized Service Center” where we provide hp standard services.

Following are the highlights of service center.

·          KDCC service center provide hardware and software repairs for servers, laptops, desktop computers and printers.

·          As HP certified service center, we have qualified technicians who are capable to serve as per hp standards.

·          Our Service Center ensures customer’s satisfaction by providing quality of service through qualified and experienced staff.

·          A Complete Call Tracking System for Adequate Reporting and Efficient Management Control

·          KDCC Service Center is fully integrated with IT service management standards using ITIL-based best practices.

 
                    
 
 
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