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Support Services
 

Support Services for an Enterprise requires a trusted team of professionals dedicated to the success of your business. Every day KDCC services are relied upon to implement complicated solutions, maintain multi-vendor environments, and to be there when disaster strikes.

KDCC Services team understands that each organization is different and has its own unique set of business and technology challenges, therefore our customized service solutions are designed around customer’s requirements and budget from a simple workshop repair to an onsite engineer deployed to solve complex threats in a mission-critical environment.

KDCC Support team has the experience and expertise to perform required preventive and corrective maintenance. We have over a $1M worth of spares that we carry in our stores to support our contracts, plus fast access to more parts from our suppliers to assure guaranteed parts availability.

As a service provider of hardware, software & networks, we are able to offer a single point of contact for your heterogeneous environment. Our service offerings include:

·   Hardware Support Services

·   Software Support Services

·   Network Support Services

 

In addition to the above areas, we are providing:

 

·   On-site Support Services, Service Level Agreements (SLA's):

-   24x7

-   Same Business day

-   Next Business Day

-   Time & Material

-   IMAC (Install, Move, Add, Change)

 

·   Off Site Support Services:

-   Workshop Repair

-   Parts Exchange

 

·   Data Center Relocations

·   Disaster Recovery Planning

 
                    
 
 
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